Privacy Policy
Draft — pending legal review
What we collect
The account details you give us (an email address or phone number, and a display name — which does not have to be your real name), the answers you provide in the intake questionnaire, your session bookings and payment records, and the messages you exchange with your therapist. We do not ask for identity documents in order to use Wejdaan.
How we use it
To match you with a suitable therapist, to run and remind you about your sessions, to take payment, and to keep the service working and secure. We do not use your intake answers or your messages for advertising.
Sessions and messages
Your messages are encrypted while stored on our servers. Because our systems have to be able to deliver them, this is encryption at rest rather than end-to-end encryption, and we do not claim that message content is technically inaccessible to us. Wejdaan does not record video or voice sessions. Clinical notes written by your therapist are visible only to that therapist.
Who we share it with
Your therapist, and our payment provider for the amount and reference needed to take payment. We do not sell your data and we do not share it with advertisers. We may disclose information where the law requires it, or where there is a serious and immediate risk to someone's life.
How long we keep it
We keep your account and session records for as long as your account is open, and for a period afterwards where we are required to. When an account is deleted, personal details are removed and the remaining records are anonymised.
Cookies
This site sets one cookie, and only when you pick a language with the switcher: it remembers whether you chose Arabic or English so we don't keep sending you back to the other one. It holds nothing but that choice — no identifier, no profile, no advertising. We use no analytics or third-party tracking cookies here, which is why you aren't asked to consent to any. Clearing your browser's cookies removes it, and the site then follows whatever language your browser asks for.
Your choices
You can view and update your details in Settings and change your language at any time. You can also request deletion of your account — this is currently done from the Wejdaan mobile app or by contacting us, and requires that you have no active sessions.
Contact us
If you have a question about your data or want to make a request, email us at hello@wejdaan.com.